Shipping policy
Last updated: 5 October 2026
This delivery guide applies to orders placed with JoJo Diy Shop at https://jojodiyshop.uk/. The seller is Lorxi Aurora LLC, 1320 Racine St, Aurora, CO 80011, United States. Customer support is available at shopify@jojodiyshop.uk.
Where does my order come from?
We send orders by standard courier from Guangzhou, China. The US company address is not a dispatch or return warehouse.
Our dispatch address is:
Room 306, Building 2, Dongping Yunshan Science and Innovation Park,
Yongping Subdistrict, Baiyun District,
Guangzhou City, Guangdong, China.
When will it be dispatched?
First, allow up to 48 elapsed calendar hours after successful payment confirmation for processing. Next, allow an additional 1–3 business days for dispatch. These stages run consecutively; the 48-hour period is not a promise that your parcel will leave or arrive within that time.
Dispatch business days are Monday to Friday, excluding public holidays at our Chinese dispatch location. The courier's transit calendar excludes weekends and relevant public holidays. Transit starts at handover to the courier and is separate from processing and dispatch preparation.
What delivery time and charge apply to my destination?
US destinations other than Alaska and Hawaii — 7–15 business days in transit
For the areas served, the delivery charge is USD 0 per order.
Alaska and Hawaii — 15–18 business days in transit
These are our specified remote US delivery areas. Delivery costs USD 3 per order.
European Union — 10–15 business days in transit
The combined mandatory delivery and import handling charge is EUR 3 per physical item, with no additional courier postage. For example, one item costs EUR 3, two cost EUR 6 and three cost EUR 9. VAT and import arrangements are explained in the next section.
Canada, Mexico, United Kingdom and Australia — 10–15 business days in transit
Delivery costs USD 3 per order.
Other supported destinations — 10–20 business days in transit
Delivery costs USD 7 per order. Only destinations with a service available at checkout are supported; this does not promise delivery everywhere.
All listed charges are per order except the EU per-item charge. Checkout displays the applicable currency conversion and final delivery charge before payment. We will not impose a remote-area supplement after payment without your agreement.
Will there be taxes or import charges on arrival?
For EU orders, displayed product prices include applicable VAT. Our separate EUR 3 per-item import handling fee is a merchant-set charge, not a government duty rate. It is shown at checkout and is the final customer-payable amount of that fee. We arrange the relevant import payments so you pay no further import duties, import VAT or customs-clearance fees when the parcel arrives.
For supported destinations outside the EU, import customs duties payable under our shipping arrangement are covered by us, rather than collected from you on delivery. This does not imply that the country has a zero duty rate. Sales tax, VAT and GST are distinct from customs duties. Any such tax we collect is included in the displayed price or separately shown before payment, as the market requires.
If a carrier asks you for a charge covered by this policy, email the notice to shopify@jojodiyshop.uk. If you have paid it already, send the receipt so we can arrange reimbursement.
How can I track a parcel or report a problem?
We email tracking information after dispatch, identifying the courier. A newly created tracking reference may not display scans immediately.
Contact shopify@jojodiyshop.uk with the order number if the delivery estimate has passed, the parcel appears lost, or tracking says delivered but you have not received it. We investigate with the courier and arrange the appropriate resolution, including replacement or refund where required. We do not leave you to pursue the carrier alone.
Delivery estimates are not guarantees. We notify you of material delays we learn about and follow applicable requirements for consent to dispatch delays or cancellation with a prompt refund. Your statutory rights concerning delayed or undelivered goods remain in force.
Can I correct my delivery address?
Please check your address before purchase and contact us promptly if a correction is needed. Where incorrect information supplied by you leads to a delivery problem, any proposed redelivery cost will be explained before we ask for your agreement. Mandatory consumer protections continue to apply.